FAQs

The project includes replacing water meters with new, technologically advanced meters and registers that can communicate usage data via wireless technology.  During the water meter replacement, your water service will be temporarily interrupted while the existing water meter is removed and the new meter and reading equipment is installed.  To ensure the installation is complete, workers will then test to confirm the equipment is working correctly.  The process should take less than 1 hour.

You will receive a letter from National Metering Services, Inc. that they are in your area with instructions on how to schedule your appointment.

Please ensure the area in front of and around the water meter is clear and accessible.  To help keep everyone safe, pets will need to be kept away from the installation area.  

Benefits are:

• Accurate meter readings.
• Easier to identify leaks within your home.
• More efficient customer service.
• Reduces the need for PVWC to enter your home.
• Removing lead from old meters.

A letter from National Metering Services will be sent to customers regarding the installation of the new water meter and transmitter. Customers need to respond to the phone number or website listed on the mailing to schedule an appointment.

The existing meters will be tested for accuracy, documented, and then recycled.

Call National Metering Services, Inc. at 1-888-448-0009. Normal Hours are 8AM to 5PM Monday to Friday. After-Hours are handled by the on-call operator. For emergencies or leaks a repair technician will be dispatched to the property.

PVWC Emergency Service is always available 24/7 by calling 973-340-4300.