FAQs

The project includes replacing water meters with new, technologically advanced meters and registers that can communicate usage data via wireless technology.  During the water meter replacement, your water service will be temporarily interrupted while the existing water meter is removed and the new meter and reading equipment is installed.  To ensure the installation is complete, workers will then test to confirm the equipment is working correctly.  The process should take less than 1 hour.

Call MeterTek Utility Services at 1-800-717-0974 to schedule an appointment or visit www.metertek.net.

Please ensure the area in front of and around the water meter is clear and accessible.  To help keep everyone safe, pets will need to be kept away from the installation area.  

Benefits are:

• Accurate meter readings.
• Easier to identify leaks within your home.
• More efficient customer service.
• Reduces the need for PVWC to enter your home.
• Removing lead from old meters.

A mailing will be sent to customers regarding the installation of the new water meter and transmitter. Customers need to respond to the phone number or website listed on the mailing to schedule an appointment.

The existing meters will be tested for accuracy, documented, and then recycled.

Please contact MeterTek Utility Services immediately on their emergency line 973-900-7453.  Emergency Service is available at this number 24/7. 

Should you have a non-emergency matter, you may reach MeterTek Utility Services Monday through Friday 8am to 4:30pm.

PVWC Emergency Service is always available 24/7 by calling 973-340-4300.